Frequently Asked Questions

Discretion is critical to us. Which is why our billing and shipping is under a different name, so that you can get your package without having to worry. All of our packaging is plain and includes nothing that might suggest what is inside.

Delivery speed and reliability is important. Which is why all of our packages ship from Toronto, so that you can get your order quickly. Unlike our competitors who ship from China, our deliveries are incredibly quick.

Most of our packages are delivered with Canada Post. Their service reaches the vast majority of our customers, quickly and at a low cost. For certain orders and locations, we may use other couriers including UPS and FedEx.

If you contact us before your order is processed, we will try our best to cancel your order and refund the payment. If the order has already been processed and packed, we will be unable to cancel your order.

We accept all major credit and debit cards, as well as PayPal, to make purchasing from us easy and simple. We use Shopify Checkout which is highly secure, ensuring that your credit card information and personal details are kept safe.